تركيبات إضاءة حائطية بأقواس كريستالية زرقاء من لوكسمور

Casalola lights are designed to be universally compatible and adaptable to various regions. Each lamp is equipped to match the local plug types and voltage requirements, ensuring a seamless and safe user experience. The adaptation will be made BASED ON THE DELIVERY ADDRESS LOCATION.

Learn more about color temperatures, dimmable option and more >>>

ALL LAMPS ARE TESTED BY OUR TEAM OF ENGINEERS TO ENSURE A SAFE EXPERIENCE BEFORE SHIPPING.

What materials are used in the lamp?
Our lamps are crafted with the finest materials to maintain premium standards.

How do I install the lamp?
Each lamp comes with an installation manual, and our engineers offer additional support if needed.

What type of bulb is compatible with the lamp?
Bulb compatibility details, including types like E27, E14, G7, are specified in the product description.

How do I clean and maintain the lamp?
Lamps made of premium materials like wood, marble, and metal require simple, regular cleaning.

What are the lamp's dimensions?
Dimensions are listed in the product description, with a small margin of error.

How is the lamp packaged and shipped?
Lamps are carefully packaged in wooden crates to minimize damage during transportation.

What is the return policy for the lamp?
We offer a 30-day return window for your convenience.

Can the lamp be used in any room?
Yes, and our product descriptions offer styling advice, with additional support from our designers.

Is the lamp energy-efficient?
Lamps with replaceable bulbs can be fitted with energy-efficient ones, and many models can be customized to be dimmable.

How long does shipping typically take?
Shipping usually takes between 14 to 25 days.

Are the lamps suitable for all countries?
Our lamps are adapted to customer locations, including voltage, wattage, and plug type.

Are the lamps safe?

Safety Certifications: UL, CE, CCC, CSA, and more.

Do you have an after sales support?

Support: 24/7 assistance via chat or email (contact@casalolalights.com).

Are the lamps suitable for Smart homes?

Smart Home Compatibility: Achievable with replaceable bulbs (refer to description) or upon request if compatible with the model.

Can the light bulbs be modified to suit different ambiance?

Light Bulb Options: Dimmable or changeable upon request.

Warranty: 1-year guarantee provided.

If anything goes wrong with your order, we’ll replace it free or refund you in full—shipping included. No hassle, no stress.

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  Covered: faulty, damaged, incorrect, or lost in transit
  
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  Outcome: free return + replacement or full refund (incl. shipping & handling)
  

Start a Return

If There’s an Issue

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  Faulty/Damaged/Incorrect: We cover return shipping and offer a free replacement or a full refund (shipping included).
  
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  Lost Packages: Free replacement or full refund. If not delivered within 90 days of shipping, we automatically refund.
  

How to Start a Return

1. 
   Email contact@casalolalights.com within 30 days of delivery.
   
2. 
   Keep items in original packaging with all accessories/tags.
   
3. 
   Add the Return Authorization (RMA) number we provide inside the box.
   
4. 
   Use a trackable service for returns.
   
5. 
   We process refunds within 10 days of receiving the return.
   

Email Us: contact@casalolalights.com

Refund Timing

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  We’ll confirm once the return is inspected.
  
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  Approved refunds go to your original payment method within 10 business days.
  
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  Your bank/issuer may add a short delay.
  
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  If 15+ business days pass after approval, please contact us.
  

EU 14-Day Cooling-Off (EU Deliveries)

You may cancel/return within 14 days for any reason. Item must be unused, with tags and original packaging. Proof of purchase required.

Change-of-Mind Returns

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  30 days from delivery to initiate.
  
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  Items over 100 cm may incur a 20% restocking fee.
  
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  Original shipping/handling are non-refundable.
  
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  Return shipping is paid by the customer to the European or Asian Warehouse (US customers notice: There are no available warehouse in the USA)
  

Conditions & Exclusions

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  Items must be unused and in original condition/packaging.
  
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  Returns without prior authorization or not meeting criteria may be declined.
  
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  Sale items are final (no returns or exchanges).