Term of Sales

Welcome to Casalola! We are committed to providing high-quality lighting solution in crystal, copper, stainless steel, ceramic and more. Please read our Terms of Sale Policy carefully before placing your order.

  1. Ordering

You can place your order on our website at any time. Once you have placed your order, you will receive an email confirmation with your order details. Please review your order confirmation carefully and contact us immediately if there are any errors.

  1. Payment

We accept all major credit cards and PayPal for payment. Payment must be received in full before we can process and ship your order.

  1. Shipping

We offer free shipping on all orders within the United States. International orders may incur additional shipping fees, which will be calculated at checkout. We will process and ship your order within 1-2 business days after receiving payment. Please allow 5-7 business days for delivery within the United States and up to 14 business days for international orders.

  1. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return or exchange your item(s) within 14 days of receiving your order. To be eligible for a return or exchange, the item(s) must be unused, unwashed, and in the same condition as when you received them. You will be responsible for the cost of return shipping, unless the item(s) received were defective or incorrect.

  1. Cancellations

If you need to cancel your order, please contact us as soon as possible. If we have not yet shipped your order, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow our return policy.

  1. Customer Service

We are committed to providing excellent customer service. If you have any questions or concerns about your order, please contact us at contact@casalolalights.com. We will do our best to respond to your inquiry within 24-48 hours.

Thank you for choosing Casalola! We appreciate your business and look forward to providing you with high-quality lighting solution.