SHIPPING FEES
Tax included. Free worldwide shipping
Or 3 interest-free payments of $3.33 with Klarna
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Engineer Tested
& UL Certified
Free Insured
Shipping
30-Day
Returns
Our advisors are happy to assist you throughout your projects.
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Replacement Parts Shipping Policy
If a replacement part for your ceiling light fixture is required due to damage or defect during shipping or due to a manufacturer's defect covered under warranty:
Standard Shipping: We offer free standard shipping for eligible replacement parts under warranty. You can expect to receive your replacement part within [Number] business days.Express Shipping: For faster delivery, express shipping is available upon request. Additional fees apply for express shipping and are calculated based on the delivery location and the urgency of the request. Please contact customer support for a quote.Fast Shipping Requests (Non-Warranty Replacements)
For customers who require expedited delivery for non-warranty replacements or accessories for their ceiling light fixtures:
Express Shipping: Express shipping is available for an additional fee. Shipping fees for express delivery are calculated based on your delivery address, the package's weight, and dimensions.Estimated Fees: You can obtain an estimated cost for express shipping during the checkout process. For a more precise quote, please contact customer support with the details of your order. Delivery timeframes for express shipping are typically [Number] business days.Please review the full product description carefully to confirm materials, dimensions, and available options.
If you require customization, special sizing, or a modified suspension system, contact us directly for a personalized quotation.
Send your request to contact@casalolalights.com and include:
Product name or Casalola reference code (CL…)
Any specific customization details
Our team will respond with a tailored quote and production guidance.
CASALOLA
- A+++
CSA, UL LISTED, CE, CCC, PSE MARK, RCM
The wattage will be adapted to the customer's location electrical requirements
100V to 240V. The voltage will be adjusted based on the customer's location.
Wipe with a soft, dry cloth
2 years
If not specified, the default light temperature is 3000K (Warm White). For customization options such as light temperature (Cool White or three-color variation) or cable color and length, please leave us a note. If a requested customization is not possible or requires additional fees, our team will contact you within 24 hours.
Logistics
We ship worldwide to the USA, EU, UK, Australia, and Asia. Every lamp is meticulously adapted to your region—voltage, plug type, and safety certifications are customized before dispatch to meet local standards.
Each piece travels in reinforced wooden crates with precision-engineered internal packaging designed to eliminate movement and protect against damage in transit. Your investment arrives in pristine condition.
All shipments include full insurance coverage for complete peace of mind.
What our clients say
The alabaster chandelier transformed our dining room into something truly museum-worthy. The craftsmanship is unlike anything we've found elsewhere.
Margaret L.
New York
Exceptional quality and the team was incredibly helpful with custom sizing. Worth every penny.
James R.
London
We've furnished three properties with CASALOLA pieces. The consistency in quality and the beauty of the materials is unmatched.
Sofia D.
Milan
Questions & Answers
Casalola Concierge
For customization, simply leave a note in your cart. We offer the following customization options at no additional cost:
- Cable color for our pendant lamps
- Cable length, adjustable up to 250 cm (or 98 inches)
- The standard color temperature is warm light, but cool light options are also available.
If you would like a dimmable lamp, please contact us prior to placing your order.
30-day returns · Free shipping on defective items · 2-year warranty
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