Taxas de Envio
Imposto incluído. Envio gratuito para todo o mundo
Or 3 interest-free payments of $3.33 with Klarna
before dispatch Free insured
shipping 30-day
returns
This fixture is made for your order, not taken from stock. Production begins about two days after you order. Before dispatch we film your actual lamp, lit and working, and send you the video free of charge.
How your piece is made
Production time is separate from transit time. Both are stated for this lamp in the Logistics section below. How Casalola lamps are made
Os nossos consultores têm todo o gosto em ajudá-lo ao longo dos seus projetos.
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Política de Envio de Peças de Substituição
Se uma peça de substituição para o seu candeeiro de teto for necessária devido a danos ou defeito durante o transporte ou devido a um defeito do fabricante coberto pela garantia:
Envio Standard: Oferecemos envio standard gratuito para peças de substituição elegíveis ao abrigo da garantia. Pode esperar receber a sua peça de substituição dentro de [Number] dias úteis.Envio Expresso: Para uma entrega mais rápida, o envio expresso está disponível mediante pedido. Aplicam-se taxas adicionais para o envio expresso, calculadas com base no local de entrega e na urgência do pedido. Por favor, contacte o apoio ao cliente para um orçamento.Pedidos de Envio Rápido (Substituições Fora da Garantia)
Para clientes que necessitam de entrega acelerada para substituições fora da garantia ou acessórios para os seus candeeiros de teto:
Envio Expresso: O envio expresso está disponível por uma taxa adicional. As taxas de envio para entrega expresso são calculadas com base no seu endereço de entrega, peso e dimensões da encomenda.Taxas Estimadas: Pode obter um custo estimado para o envio expresso durante o processo de finalização da compra. Para um orçamento mais preciso, por favor contacte o apoio ao cliente com os detalhes da sua encomenda. Os prazos de entrega para envio expresso são normalmente de [Number] dias úteis.Specifications
Por favor, reveja cuidadosamente a descrição completa do produto para confirmar os materiais, dimensões e opções disponíveis.
Se necessitar de personalização, tamanhos especiais ou um sistema de suspensão modificado, contacte-nos diretamente para um orçamento personalizado.
Envie o seu pedido para contact@casalolalights.com e inclua:
Nome do produto
Código de referência Casalola (CL…)
Quaisquer detalhes específicos de personalização
A nossa equipa responderá com um orçamento adaptado e orientações de produção.
100V a 240V. A voltagem será ajustada com base na localização do cliente.
A potência será adaptada aos requisitos elétricos do local do cliente
CSA, UL LISTADO, CE, CCC, MARCA PSE, RCM
Limpe com um pano macio e seco
2 anos
If not specified, the default light temperature is 2700K (Warm White). For customization options such as light temperature (Cool White or three-color variation) or cable color and length, please leave us a note. If a requested customization is not possible or requires additional fees, our team will contact you within 24 hours.
Logistics
Made to order in our workshop, then shipped free, fully insured and duties paid. Production and transit are separate; both are given here for this lamp.
Free and fully insured, to the USA, EU, UK, Australia, Asia and the Middle East
Included in the price. Shipped delivered duty paid, so nothing is collected on delivery
Reinforced wooden crate with foam suspension
Sent by email when your lamp ships
Before you order
Wiring, testing, installation and returns for this piece. Questions before you order: contact@casalolalights.com
We wire every lamp in our workshop for the country it is delivered to. Voltage, plug and electrical standard are set from your delivery address, so there is nothing to choose at checkout. Pieces shipped to the US are fitted with UL-listed drivers and LED components.
The colour temperature is listed in the specifications. A dimmable version, or a warmer or cooler light, can be made at no extra cost: write it in the note at checkout.
Every piece is assembled, wired and switched on at our workshop bench before it is packed. We check the electrics, the fixings and the finish, and nothing is crated until it passes.
Ask us, and we send you a video of your own lamp, lit and working, before it leaves the workshop. It is free.
An installation manual is packed with every lamp. Hardwired fixtures should be installed by a licensed electrician.
For ceiling lights, a standard ceiling box carries about 23 kg (50 lb). Check the weight in the specifications: heavier pieces need a fan-rated box or a mounting plate fixed to a joist.
If a piece arrives damaged, defective or incorrect, email contact@casalolalights.com with your order number and photos. We cover the return shipping and send a free replacement or a full refund, with no restocking fee.
If a parcel is lost, we replace it free or refund it in full. An order not delivered within 90 days of dispatch is refunded automatically.
Every piece carries a two-year warranty against manufacturing defects, from the day it is delivered.
Standard catalogue pieces, including pieces made after you order, can be returned within 30 days of delivery. The piece must be unused, uninstalled and in its original packaging. A 20% restocking fee and return shipping apply.
Choosing a finish, size, dimming option, colour temperature, cable length or plug does not affect your right to return. Bespoke commissions (a non-catalogue size, a structural change or a specially commissioned material, agreed before payment) and items marked final sale cannot be returned for change of mind.
Cancelling
Free within 48 hours of ordering. After that, a charge of up to 20% may apply for materials and work already committed to your piece.
EU and UK customers
Your 14-day statutory right of withdrawal applies, with no restocking fee.
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QUESTIONS & ANSWERS
Yes. Size, proportions and metal finish can be adapted on most models, and we send you a drawing to approve before production. Changes to wiring, dimming or colour temperature keep the piece returnable; changes to its outer form are made for you alone and cannot be returned. Questions before ordering: contact@casalolalights.com, we reply within 24 hours.
Yes, at no extra cost. The standard version is not dimmable; write #dim in the note at checkout and we fit a dimmable driver. Tell us the dimmer or smart-home system you use and we match the driver to it. The light is 2700K warm white as standard; a warmer or cooler colour temperature can be made on request, also at no extra cost.
On a side table or console, with the bottom of the shade at about eye level when seated beside it. Send us a photo and the room dimensions and we will advise on size and placement. Questions before ordering: contact@casalolalights.com, we reply within 24 hours.
No. Every piece ships DDP (delivered duty paid): we pay the import duties and customs charges, so nothing is collected from you at delivery.
Models with a replaceable E27 or E14 bulb take any smart bulb of that base; integrated-LED models are controlled through a smart dimmer or switch. Questions before ordering: contact@casalolalights.com, we reply within 24 hours.
CONFORME VISTO EM
